Return & Refund Policy
Last Updated: August 24, 2026
VIRADEO offers a 30-day return period for eligible products.
30-Day Return Period
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a return, the product should generally:
- Be unused;
- Not have been installed;
- Be in its original condition;
- Include its original packaging where applicable;
- Include the relevant order information.
Automotive Parts and Accessories
Due to the nature of automotive products, installed, used, modified, damaged, contaminated, or improperly handled products may not be eligible for return.
Customers should verify compatibility before installation.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:
Please provide:
- Order number;
- Description of the issue;
- Photographs of the product;
- Photographs of the packaging where relevant.
We may offer a replacement, refund, store credit, or another appropriate remedy depending on the circumstances and applicable law.
Refunds
Approved refunds will normally be issued to the original payment method.
Processing times depend on the payment provider and financial institution.
Non-Returnable Products
Where permitted by law, certain products may not be eligible for return, including:
- Products that have been installed;
- Used products;
- Modified products;
- Custom-made or special-order products;
- Products damaged through misuse;
- Products identified as non-returnable at the time of purchase.
Nothing in this policy limits mandatory consumer rights under applicable law.
Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for return shipping costs.